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Infographic

Infographic: Small Retailers Can Compete and Win

SCORE’s latest infographic, sponsored by Kimco Realty, examines the power of small retailers who not only compete against the big stores, but win. Read more

Blog

Improving Your Customer Service is More Important Than Ever

June 22, 2019,

Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.

Blog

4 Ways to Get Smarter About Customers

June 19, 2019,

To sharpen your focus on what customers want – and if you’re delivering on it – put your company under the microscope with these four analytical tools.

Blog

Are Big Businesses Really in Control?

June 18, 2019,

Here are a few ways the savviest local businesses use their size and agility to beat the big brand names.

Article

How to Develop a Return Policy for Your Retail Store

Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn best ideas for your retail return policy. Read more

Blog

Five Business Writing Mistakes to Avoid

June 13, 2019,

In today’s competitive business environment, clear and concise writing is a must for financial success. Here are some simple steps to be a clearer communicator.

Blog

8 Options When Your Clients Refuse to Pay You

June 13, 2019,

A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.

Blog

Are You Doing Customer-First Marketing?

May 29, 2019,

Instead of telling the customer what’s so great about your product or service, learn how to effectively explain what’s in it for them.

Blog

How to Get Your Freelance Business Taken Seriously

May 15, 2019,

Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.

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