5 Ways Customer Experience Can Increase (or Decrease) Your Revenue, Client Retention and Overall Brand Image January 14, 2015, 1:00pm EST January 14, 2015, 1:00pm EST
View Webinar

Viewing this webinar requires some basic information. This data is only used within SCORE and will not be distributed to any third parties.

Many companies claim to provide outstanding product and service. But the client’s perception is the ultimate truth. By 2020, Customer Experience (CX) is projected to become the #1 brand differentiator, over price and product, according to the Customers 2020 Report.
Consumers are more educated, savvy and vocal than ever. They want and deserve a positive experience, or they will leave. From corporate to retail, large to small business, creating a positive Customer Experience is essential to long term success. 
In this webinar you will learn:
  • 3 components of a positive customer experience
  • Why CX affects all businesses (B2B, B2C, large and small)
  • What a poor CX can cost your business in revenue and client retention
  • Areas to evaluate in your business to improve CX

About the Presenter(s)

Denise Graziano

Denise is President of Graziano Associates, author of the forthcoming book Once A Client, Always a Client™, and founder of Client Relationship Mastery™, the formula designed to help sales professionals improve client retention. GrazianoAssoc.com | Facebook | @GrazianoAssoc | More from Denise               

President, Graziano Associates
Customer Experience